*** WHAT TO DO WITH FLOOD DAMAGED COMPUTERS ***
Please don’t attempt to turn on your computer if it has been water damaged – you may cause irreparable damage. Simply…
– DO NOT TURN THEM ON.
– Let them sit to dry on their own. Once you think they’re dry, bring them in.
– Don’t rinse them, open them or pour anything on to them.
– Bring them in to us in any state – muddy is fine/expected.
– We’ll clean and dry them thoroughly outside and inside, then turn them on when it’s safe to do so.
– We’ll then attempt data retrievals….
Usually we’re just testing a dry hard drive…in that scenario we charge $55 for diagnosis and quote – that’s for about 30mins work…then the cost of retrieval on top of that.
Now though, we’re dealing with having to clean & dry outside, disassemble, dry & clean inside…THEN test etc. It’s taking MUCH longer than a half hour, but we’re not charging more…the cost for a diagnosis and quote will remain at $55.
Also, usually if people bring their computers to us like this, it’s automatically ‘dead’…and the customer doesn’t want us to spend any extra time on it.
However there are businesses DESPERATE for information off their hard drives…and/or off their back-ups that also went under….so now we’re simply TRYING to get ANYTHING back for them. We are having some success, especially with portable hard drive back-ups (even if they’d been submerged)…but of course, success can’t be guaranteed.
Retrievals cost between $55 and could go up to $200 or so…it just depends how much info is retrievable and how hard and long the guys have to work to get to it.
Again though, for uninsured flood damaged computers, we are offering at least 10% off the labour costs.
Also, we are offering free internet access in our shop for flood victims.
Please be patient – we are prioritising businesses with all work coming in, as they are backbone of our town and must get back up and running ASAP.
Here are a few photos of what’s coming in…computers that were submerged (including one that has the shape of the back-up external hard drive that was sitting on it – we managed to retrieve data from the external hard drive)…still wet hard drives… 🙁